Question 1

Is FirstSteps a medical or diagnostic tool?

Accepted Answer

No. FirstSteps is a supportive guidance and tracking companion. It surfaces awareness and helps you know when to speak to a professional, but it never diagnoses your child and is not a substitute for medical care.

Question 2

When can I start using it?

Accepted Answer

Any time from planning a baby, through pregnancy, and across your child’s first six years. You can even begin before creating a child profile.

Question 3

Is my family’s data private?

Accepted Answer

Yes. Sensitive data is encrypted, never sold, and only ever used to personalise your experience. You stay in control and can remove your data at any time.

Question 4

What is Lumi?

Accepted Answer

Lumi is your built-in AI coach. Ask anything about sleep, feeding, development or behaviour and get warm, evidence-based answers personalised to your child, any time of day.

Question 5

How much does it cost?

Accepted Answer

All of your child’s tracking, milestones, growth, vaccines, guides and the community are free. FirstSteps Premium is an optional subscription that unlocks Lumi’s AI features, unlimited AI chat, AI-personalised coaching and AI insights. Pricing is shown clearly before you ever commit, and you can cancel anytime.

Question 6

Which devices are supported?

Accepted Answer

FirstSteps is available on the App Store for iPhone, and also works in any modern web browser on phones, tablets and computers.

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