Clear and cancel anytime

Subscription Terms

Last updated: 19 July 2026

Everything you need to track your child, milestones, growth, vaccines and guides is free. FirstSteps Premium is an optional subscription that unlocks Lumi’s AI features, including unlimited AI chat, AI personalised coaching and AI insights. These terms sit alongside our Terms & Conditions and Privacy Policy.

1. Plans and pricing

FirstSteps Premium is offered on the following auto-renewing plans:

  • Yearly: /year
  • 6 Months: /6 mo
  • Monthly: /month

Prices shown here are indicative. The exact price, billing period and any introductory offer are always displayed in your local currency on the purchase screen, and confirmed by the App Store or Google Play, before you buy. Prices may vary by region and may change over time; any change is shown before it applies.

2. How billing and auto-renewal work

Payment is charged to your Apple App Store or Google Play account at confirmation of purchase. Subscriptions renew automatically for the same period at the same price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends. Turning off auto-renewal stops future charges but does not refund the current period.

3. Manage or cancel your subscription

You are always in control and can cancel anytime:

  • Apple (iPhone/iPad): open Settings, tap your name, tap Subscriptions, choose FirstSteps, then manage or cancel. You can also open the App Store, tap your profile, then Subscriptions.
  • Google Play (Android): open the Play Store, tap your profile, tap Payments & subscriptions, then Subscriptions, choose FirstSteps, and cancel.

Cancellation takes effect at the end of the current billing period, and you keep Premium until then.

4. Free trials and introductory offers

If a free trial or introductory offer is available, its length and terms are shown before you subscribe. Any unused portion of a free trial is forfeited when you buy a subscription. If you do not cancel before a trial ends, it converts to a paid subscription at the standard price.

5. Refunds

Purchases are processed by Apple and Google, so refunds are handled under their policies, not directly by us. To request a refund on Apple, visit reportaproblem.apple.com; on Google Play, use the Play Store order history or Google’s refund process. If you are a consumer in a region with statutory withdrawal or refund rights, those rights still apply. We are happy to help point you in the right direction: contact info@firststepsco.com.

6. Restoring purchases

If you reinstall the app or switch devices on the same store account, you can restore an active subscription from the app’s upgrade screen, so you are never charged twice for the same plan.

7. Changes and contact

We may update these Subscription Terms; material changes are posted here with a new date. Questions about billing? Email info@firststepsco.com.